Thank you for considering a boat tour with us.
If we cancel your trip for any reason, be it bad weather or not enough people booked you will receive a full refund.
For all cancellations that you make MORE than 10 days prior to the date of your reservation there will be a full refund minus $25 per person or a flat fee of $50 for Coastal Explorer trips and Ash Scattering trips. No exceptions.
If you must cancel LESS than 10 days before the trip start time there is no refund or credit towards a future trip. Please understand when you cancel less than 10 days prior to your departure date that we have probably turned other folks away while holding your seats. We have a limited season to operate at full capacity and every trip matters as boats are expensive to maintain and our overhead is probably much higher than you imagine.
To be as fair as I can, if I can rebook the seats that you cancel less than 10 days prior to your start date I will give you a 50% refund. Please call or text me as soon as you know you need to cancel and I will do what I can to rebook the seats I was holding for you.
We are rather strict in adhering to our cancellation and refund policy. I would not ask you to give me a free or discounted trip or service in the future If I "no showed" or last minute cancelled on you in your business, for any reason. Please give me the same consideration.
If you wish to change your reservation more than 10 days before your trip start date this can be done with a fee of $25 per person or a flat fee of $50 on Coastal Explorer and Ash Scattering trips. The new date on changes must be plus or minus 30 days from the original start date. Changes are not allowed to be made less than 10 days prior to your trip start date, this will be considered a cancellation..
Tours with less than 4 people booked by the morning of the tour will be canceled and you will receive a full refund or you may pay for the addition spaces to make it a 4 passenger trip and enjoy a very discounted private tour.
If on the day of your whale watching trip the seas are too rough to go out to the whales you will be given a choice. We will go for a coastal trip for 1.5 hours and you will receive a 50 % refund per person or you may cancel for a full refund.