Thank you for considering a power catamaran adventure with us. For all cancellations or changes that you make there is a $25 fee. If we must cancel a tour for weather or low numbers related reasons you will receive a full refund with no fees.
If you cancel more than 7 days before your start date you will receive a full refund minus a $25 processing fee. If you would like to cancel or change dates / times less than 7 days before your trip please understand that we have probably turned other folks away while holding your spots so unless we can rebook your date and time, you will only receive a 50% refund. If you must cancel or change dates / times less than 48 hours before the trip start time and we cannot rebook your seats there is no refund and no credit towards a new trip date. If we can rebook the trip and salvage the day we are happy to give you a full refund minus the $25 change / cancellation fee.
The bottom line is that we at Avila Beach Whale Watching are a small family business and are dedicated to sharing a wonderful boating experience with you, our loyal customers. Please call us as soon as you know you must cancel and we will do everything we can to rebook the trip and give you the biggest refund or credit possible. We understand that life happens and sometimes it is not all good stuff. Your vacation experience is important to us and we will do whatever is in our power to help you out should an emergency arise that causes you to need to change plans at the last minute. Please understand that boats are expensive to maintain and our overhead is probably much higher than you imagine and we have a limited season to operate at full capacity. If you cancel at the last minute and we can not book someone to take your place it is very costly to us.