Thank you for considering a boat tour with us. If we must cancel a tour for weather or low numbers related reasons you will receive a full refund with no fees charged. If on the day of your whale watching trip the seas are too rough to go out to the whales we will go for a coastal explorer trip and you will receive a 50% refund of what you paid.
For all cancellations that you make more than 7 days prior to the date of your reservation you can choose between a 50% refund or a full credit for the price you paid that will be valid for 2 years.
If you must cancel less than 7 days before the trip start time there is no refund or credit towards a future trip unless I can rebook the seats I was holding for you. Please understand when you cancel less than 7 days prior to your departure date that we have probably turned other folks away while holding your seats. We have a limited season to operate at full capacity and every trip matters as boats are expensive to maintain and our overhead is probably much higher than you imagine.
If you wish to change your reservation more than 7 days before your trip start date this can be done with a fee $20 per person. Changes made less than 7 days prior to your trip are not allowed and considered cancellations.
This policy reflects how I would like to treated in the same situation. I have been treated much worse by airlines and hotels. I would not ask you to give me a free or discounted trip or service in the future If I "no showed" or last minute cancelled on you in your business. Please give me the same consideration.
Tours with less than 4 people booked by the morning of the tour will be canceled and you will receive a full refund or you may pay for the addition spaces to make it a 4 passenger trip and enjoy a very discounted private tour.